Our goal here at PONOinfusions is for you to be 100% satisfied with your purchase!
If for any reason you are not completely satisfied, PONOinfusions will gladly refund or exchange your purchase of any unopened infusion within 30 days of your order being shipped.
We are purveyors of some of the finest loose-leaf teas and herbs available and stand behind our product 100%. Please note that as our products are agricultural in nature, a certain degree of lot and seasonal variability should be expected. We invite you to contact us directly with any questions or comments.
If for any reason you are not fully satisfied with your purchase, please let us know and we will issue a refund or replace it. Returns are accepted only for unopened merchandise.
All returns require a return merchandise authorization (RMA) number. You MUST contact us prior to returning your products. Only returns with an RMA number will be accepted. Credits and exchanges will not be issued for items returned without an RMA number. We are unable to cover the cost of shipping charges for returns unless an order error was made by our team. To process a return and to be able to issue a full refund or credit, returns must be unopened in their original packaging and in resalable condition.
A 20% restocking fee will be applied to all returns that are not in resale-able condition or not a result of a company error. Return requests must be submitted within 30 days of invoice date.
Unauthorized returns will not be accepted.
Call our customer service team for authorization (1-855-766-6808).
If you need assistance, please contact our PONOinfusions team directly or enter your information into the “Connect With Us” field and a PONOinfusions team member will get back to you as soon as possible.
We look forward to sharing our PONOinfusions teas and herbal blends with you!
-The PONOinfusions Team